LINE WORKS, which was launched in 2017, has continued to expand its connections with working people and has grown its business to a scale of more than 460,000 companies and 5 million users by 2024. With the increasing digitalisation and DX initiatives in companies and the ever-accelerating changes in working methods, it can be said that the business chat market is heading towards maturity. In terms of usage scenarios for LINE WORKS, people working in the construction and medical fields are increasingly using it on their smartphones. Another trend brought about by the increase in the number of companies introducing LINE WORKS is that communication using LINE WORKS is not limited to communication within the organisation, and the number of cases of LINE WORKS users outside the organisation, such as business partners, and connecting with the LINE of their customers is continuing to increase. We are supporting companies, mainly small and medium-sized enterprises (SMEs) throughout Japan, who are making progress towards the realisation of DX, such as using LINE WORKS as their first IT and communication tool, or going paperless.
It is a business chat system with a full range of groupware functions that can be used on site, including not only chat and stamps, but also a noticeboard, calendar, address book and questionnaire. The system is developed and provided independently while maintaining the ease of use of the communication application LINE, and can be used immediately by anyone from the day it is introduced, with minimal user training, The system is being used not only for office work, but also at sites where PC use is rare, such as offices and shops. There are free and paid versions (standard and advanced), and most basic functions can be used even in the free version, which can also be used for communication with external parties such as customers and business partners. In the Fuji Chimera Research Institute's "Software Business New Market 2018-2023 Edition", it won the No. 1 share of the paid business chat market in Japan for six consecutive years from FY17 to FY2022.
Contact:
Partner Sales Division, Solution Alliance Department
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